Zoho SalesIQ - Meet Nova ’25!

 🎉 Zoho SalesIQ just dropped a big update – Meet Nova ’25! 🚀

If you're in customer support, sales, or just want to connect better with your website visitors, this update is full of smart, helpful tools to make your life easier.
Here’s what’s new :-

💡 Smarter Chatbots
The bots can now give better answers using Zoho’s AI, Zia. They understand your FAQs and help customers faster – kind of like a smart assistant that never sleeps.

🧠 ChatGPT Integration
Now, your bots can suggest smarter responses, ask better questions, and keep conversations more human-like. It's like giving your team a thinking cap.

🤖 Easier Bot Setup
New templates make creating chatbots quicker. You can also copy bot flows between accounts and check detailed reports to see how your bots are doing.

📲 Messaging enhancements, Nova '25 expands SalesIQ’s powerful IM stack:
- Multi-WABA (multiple WhatsApp numbers)
- Instagram Story replies
- WhatsApp Broadcast messages
- WhatsApp proactive engagement
- Appointment scheduling
- Profanity filters
- Blocking spammers

📞 Voice Calls in Your App
Seamless voice calls from your business's mobile app

🔒 Better User Permissions
Fine-grained, profile-based access control. You can now control who in your team sees what—great for privacy and security.

👥 Private Coaching with Whisper Chat
Guide your team discreetly, mid-chat: Team leaders can quietly guide agents during live chats without the customer seeing. Super useful for training!

🔗 New Integrations
Works better with Bigin (Zoho’s small business CRM)
Supports remote help using Zoho Lens (Augmented Reality)

📺 Live Dashboard on TV
Show real-time stats on a big screen—great for sales floors or team room

Why This Matters:
✅ Less manual work
✅ Faster support for your customers
✅ Smarter use of your team’s time
✅ All-in-one solution for chat, calls, and messages
✅ Works great even from your phone

Reference link: https://lnkd.in/gMZwsDCn